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FAQs

You Asked, We Answered

 

What is your return policy?

Due to most items being made-to-order, unfortunately, they are not eligible for returns which you will find is noted on each product page before you place your purchase. Also due to hygiene reasons, all earrings are not eligible for returns.

If the item is faulty, please contact me within 14 days of receipt of your order so we can resolve the issue and arrange for a replacement if possible (of course this is not always possible with up-cycled items!).

Where do you source your beads?

A lot of my jewellery uses reclaimed beads or gemstones - these are either donated to me by lovely people, from items of broken jewellery which I have stashed away wondering what to do with or from local charity shops.

What is 'Eco-Silver'?

Eco-Silver is simply recycled sterling silver! It is a little pricier than buying new sterling silver metal but it is eco-friendly and sustainable which is perfect for my business. All of the wire, metal, solders and clays I use are made from recycled silver.

Eco-Silver is made from 100% recycled silver products which range from medical equipment to jewellery.

What are the payment options?

You can pay via PayPal or credit/debit card. Payments via credit or debit card payments are securely processed.

You can also choose a financing option such as Clearpay or Laybuy to spread the cost of your order over a few weeks. 

Can you create a bespoke piece for me?

Although I am new to the world of metalsmithing please don't hesitate to get in contact with any questions or queries about bespoke pieces of jewellery, be it a necklace pendant or a ring (of course nothing too fancy!!)